My Support Agent

Let me introduce you to My Support Agent.

It may not be support. It may be sales. It may be appointments.

A customer asking for a Tuesday at two. A shop wanting a quote before they order. A delivery that needs a yes today. A “can you hold this until Saturday.” You reply to some. You forget others. They write again. You already know the answer — you just cannot find the email.

This is not only about problems. It is about the mail that makes the week run.

I built this because I run more than one concern, and the mail lived in too many places. Newsletters. Calendar. Vendor invoices. The note that mattered sat under all of it. I wanted one desk for the mail that pays the week — without handing my whole inbox to a stranger, and without asking my customer to learn a new address.

That is the product. The rest is what it feels like to use, for the person who will sit a minute.

Give it one place — fourteen days. No credit card.

The Week, Without a Hunt

You already have an address people write to. Sales. Bookings. Support. Hello. A Gmail you stood up so the shop would not land on top of the bank and the kids.

They keep writing there. You keep meaning to make a system. What you have is search. You remember a name. You remember a week. You find the thread, or you do not, and you send a half-answer because the original is under a shipping notice.

My Support Agent does not take that address away. Your customer does not get a new place to write. They never have to hear our name. They write to you. You answer as you.

What changes is the pile. The mail that hits the address you chose becomes a case you can see. New. In motion. Done. The files they sent stay with the case. The next time that person writes, you are not starting from a blank search bar.

A sale does not sit under a newsletter. An appointment does not vanish under a vendor invoice. You work a list. You close it.

You Still Own the Mailbox

We do not ask for your email password. We do not install a plugin. We do not want a key to everything you have ever sent.

You keep the address your people already use. You point that mailbox at us. One forward. After that, their world is the same. Yours is a desk instead of a hunt.

If you stop pointing it, we go dark. We do not keep a back door.

We see what you send us. We do not see the rest of your life.

• Your email password never touches us
• Bank-level 256-bit encryption, end to end
• Your data is never sold to third parties
• All data stored on Supabase servers — enterprise-grade privacy standards

A Suggestion. You Send It.

When a case arrives, there is already a short suggestion waiting — a way to answer, a way to handle it. A sale. A booking. A complaint. A “where is it.”

It is not a letter we mailed in your name. We do not send as you. You read it. You change it. You send it from your own mail, the way you always did.

That is slower than a robot that replies to everyone at two in the morning. It is also why the person on the other end still believes the letter. You saw it. You said it.

The suggestion only knows what you taught. What you sell. How you talk. What a good yes looks like. What you never promise. A florist is not a software shop. A person taking deposits is not a warranty desk. You write that down once. You are not training a stranger forever. You are giving the desk a memory of your week.

Notes They Never See

Beside the case is a place for you. What you did. What they booked. What you still owe. They never see it. Close the case when it is done. The note stays with the person.

That is the difference between a search bar and a shop that remembers.

More Than One Address

If you have sales on one mailbox and bookings on another, or a second shop, they can share one desk. You still see which pile a letter came from. You do not keep three tabs open and hope.

You do not need three products. You need one place that can hold more than one door.

What This Is Not

It is not a chatbot on your homepage.

It is not a takeover of your email host.

It is not a download, a plugin, or an extension. It is a site. Phone, laptop, tablet.

It is not magic. It is the mail that matters, in one place, with a memory, and a suggestion you are free to ignore.

How to Start

Fourteen days. No credit card. You land in the chair and you point the address you already have.

The mail is already coming. Sales. Appointments. Support. The week.

Give it one place.

Start at my-support-agent.com/start

Plans

Specialist

$19.99/mo · $179.91/yr Save 25% annually

14-day free trial · No credit card required

For one shop, or a few doors, that need the mail in one place.

What’s included:

• Up to 3 forwarded inboxes
• 200 cases per month
• A suggestion on every case
• Teach the desk what you sell, how you talk, what a good yes looks like
• Notes they never see
• You send it from your own mail
• A site — phone, laptop, tablet. No download
• No ads

Command

$39.99/mo · $359.91/yr Save 25% annually

For more than one shop, brand, or mailbox — still one desk.

Everything in Specialist, plus:

• Up to 10 forwarded inboxes
• 500 cases per month
• Instructions per inbox
• Priority support

Enterprise

Contact us

Custom inbox volume, custom case limits, dedicated support, and an SLA. Built for operators who cannot afford a missed letter.

→ Email support@my-support-agent.com

Questions? Email support@skylandapps.com and tell us you are asking about My Support Agent.